FAQ

Troubleshooting Location Services for ScreenCoach App (iPhone/iPad)
The ScreenCoach app relies on your device's location services to function properly.  If you're having trouble turning it on, follow these steps: ...
Sat, 8 Jun, 2024 at 5:08 PM
Troubleshooting location services on iPhone and iPads
TROUBLESHOOTING TIPS ScreenCoach uses built in iOS location services, however it is possible that some setting on your device may be getting in the w...
Wed, 9 Aug, 2023 at 8:17 PM
Using ScreenCoach with Mobile Device Management (MDM)
If your child's device is managed by their school or organisation's MDM, certain permissions and restrictions may apply. Here's a guide to he...
Sat, 20 Apr, 2024 at 2:44 PM
What Devices does ScreenCoach Manage?
ScreenCoach Desktop & Mobile Apps can be installed on most semi-recent Apple iPhones & iPads (iOs), Android Smart Phones & Tablets, Laptops and ...
Sun, 6 Aug, 2023 at 4:09 AM
What if my child has plenty of time left but I want them to get off?
Ummm… you go and ask them to hop off and explain why. We always recommend giving kids prior warning about what time you’re needing them to get off, so they ...
Fri, 30 Dec, 2022 at 5:36 PM
What if my child is in the middle of an online game or their homework and ScreenCoach blocks them?
Then it’s working! If their times runs out on the TV (with a ScreenCoach box connected) or PC, ScreenCoach will come to the front and not allow them to do a...
Fri, 30 Dec, 2022 at 5:35 PM
What if my child needs to use their computer for school but doesn’t want to use their ScreenCoach time.
You can create a “school work” mode and allocate separate access times for that mode such as 9:00am till 3:30pm on school days. Then when they are home they...
Fri, 30 Dec, 2022 at 5:35 PM
What if my kids quit or try to bypass ScreenCoach ?
ScreenCoach is a Parenting Aid, the following items below will help you determine if the kids are not “playing fair” If you have app blocking enabled, an...
Sat, 25 Feb, 2023 at 1:57 PM
What if my kids won’t co-operate or refuse to use it?
We have created a document to help you to introduce ScreenCoach into your family.  https://docs.google.com/document/d/1cVlV39MRIjATvrtvDpxTcXgpsH6NIRyu6w...
Fri, 30 Dec, 2022 at 5:34 PM
What if we’re watching a family movie or both my kids are watching tv or playing on the XBox together?
You can choose how you handle this. For a family movie, many parents are happy to give that time for the child outside of their allocated time for the day. ...
Sun, 6 Aug, 2023 at 3:59 AM