FAQ

Shared devices
Both my kids use my laptop from time to time, how can I measure each of their time?  One of the fabulous things ScreenCoach does - that no one else cate...
Sat, 5 Aug, 2023 at 3:18 AM
To prevent the child from task manager ending the screencoach app
To prevent the task manager from ending the screen coach app, please run the application as administrator. Step as follows: Right-click on the appli...
Tue, 18 Apr, 2023 at 5:57 PM
Troubleshooting Location Services for ScreenCoach App (iPhone/iPad)
The ScreenCoach app relies on your device's location services to function properly.  If you're having trouble turning it on, follow these steps: ...
Sat, 8 Jun, 2024 at 5:08 PM
Troubleshooting location services on iPhone and iPads
TROUBLESHOOTING TIPS ScreenCoach uses built in iOS location services, however it is possible that some setting on your device may be getting in the w...
Wed, 9 Aug, 2023 at 8:17 PM
Using ScreenCoach with Mobile Device Management (MDM)
If your child's device is managed by their school or organisation's MDM, certain permissions and restrictions may apply. Here's a guide to he...
Sat, 20 Apr, 2024 at 2:44 PM
What Devices does ScreenCoach Manage?
ScreenCoach Desktop & Mobile Apps can be installed on most semi-recent Apple iPhones & iPads (iOs), Android Smart Phones & Tablets, Laptops and ...
Sun, 6 Aug, 2023 at 4:09 AM
What happens if ScreenCoach is not running on kid's iPhone/iPad?
If ScreenCoach is not running in the background, then when it stops running, the child will get 2 more minutes of app usage before all of the apps are block...
Wed, 18 Dec, 2024 at 7:17 PM
What if my child has plenty of time left but I want them to get off?
Ummm… you go and ask them to hop off and explain why. We always recommend giving kids prior warning about what time you’re needing them to get off, so they ...
Fri, 30 Dec, 2022 at 5:36 PM
What if my child is in the middle of an online game or their homework and ScreenCoach blocks them?
Then it’s working! If their times runs out on the TV (with a ScreenCoach box connected) or PC, ScreenCoach will come to the front and not allow them to do a...
Fri, 30 Dec, 2022 at 5:35 PM
What if my child needs to use their computer for school but doesn’t want to use their ScreenCoach time.
You can create a “school work” mode and allocate separate access times for that mode such as 9:00am till 3:30pm on school days. Then when they are home they...
Fri, 30 Dec, 2022 at 5:35 PM