Offline Devices
You will receive notifications or emails if a device is offline (you can edit this setting).
In the image above below, the "Pixel 3 PK" has not been used for three days, but it is healthy, so that is ok.
If I want to investigate more, I can view the heartbeat graph (see section below).
In this example, "iPad mini" has been offline for 138 days!
If this device is being used by the kids, then it doesn't have ScreenCoach running on it anymore, or there is an issue.
The 1st step is to open ScreenCoach on the device & make sure it has the latest version.
When it runs, it will tell you what needs to be fixed, and the information in the device list will also update to explain what needs to be fixed.
In this example, this is an old "retired" device not being used and has been off.
If you remove ScreenCoach from a device, you can select the device record and then delete it, so it is not on your list anymore.
What can cause a device to show as offline when it is connected to the internet?
The Heartbeat Graph
To see if a device is working correctly, we can look at the heartbeat graph.
Select this icon on from a device record.
You can then change the scale of the graph to show data for 1 hour, 3 hours, 6 hours, or 24 hours.
It will show you when the device is online or offline and in use.
Mobile devices should always be on & running, so if they are connected to the Internet, the graph should look like this.
If the graph had long periods of being offline, that would mean that the device was not connected to the internet or the app was not running. (Note: if configured correctly, when not running, all apps will be blocked.)
Desktop graphs are different, as the devices go to sleep or are shut down, laptops especially.