The device list in ScreenCoach is a list of records for each device the screen coaches ever been installed on


You can get to the device list on your mobile  app by going to the settings menu & choosing device list

It is similar in the web browser.


This list will be sorted with the most recently used at the top


Duplicate or Similar device names


If you see the same device listed more than once, you may have a duplicated device record. You can safely delete the device record (see this FAQ).

This can happen if you delete the SC app & reinstall, ant not pick to re-use the same device record


Offline Devices

You will receive notifications or emails if a device is offline (you can edit this setting)


In the image above below, the "Pixel 3 PK" has not been used three days, but it is healthy, so that is ok

If I want to investigate more I can view the heartbeat graph (see section below)


In this example "iPad mini" has been offline for 138 days!

If this device is being used by the kids then it doesn't have ScreenCoach running on it any more or there is an issue

The 1st step is to open ScreenCoach on the device & make sure it has the latest version.

When it runs it will tell you what need to be fixed, and the information in the device list will also update explain what needs to be fixed


in this example this is an old "retired" device not being used and has been off.

If you remove ScreenCoach from a device, you can select the device record then delete it, so it is not on your list anymore


What can cause a device to show as offline when it is connected to the internet ?

If all of the app settings are correctly set, the children can’t bypass ScreenCoach.
however if they are not set up correctly and ScreenCoach is not running, then it will show as offline

NOTE: After a major software update of a device, you may need to re-run ScreenCoach to ensure that the functionality is activated again - ie. Apps are blocked when they should be, and that time tracking is running.

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The Heartbeat Graph 

To see if a device is working correctly we can look at the heartbeat graph.

Select this icon on from a device record

You can then change the scale of the graph to show data for : 1 hour, 3 Hours, 6 hrs, 24 hours or 24 hours

it will show you when the device is online or offline and in use


Mobile devices should always be on & running, so if they are connected to the Internet the graph should look this.


If the graph had long periods of being offline, that would mean that the device was not connected to the internet or the app was not running. (Note if configured correct, when not running all apps will be blocked)




Desktop graphs are different, as the devices go to sleep or are shutdown, laptops especially.