If you see the same device listed more than once, you may have a duplicated device record.
This can happen if you delete the app & reinstall it and do not pick to reuse the same device record. You can safely delete the device record.
To delete a device record, follow these steps:
1. Open and log in to the ScreenCoach app as a parent.
2. Go to "Settings" from the tab bar at the bottom of the screen.
3. Choose "Device List."
4. Select the device with a duplicate name.
5. Scroll down and click on the trashcan icon to delete this record.
It is advised to give a different name to a device record if it is not a duplicate to distinguish it. To change the device record name, tap the box that has its name in it.
You can also contact support for help cleaning duplicate devices from our end. Email us at [email protected] or contact us through live chat support.