ScreenCoach blocks the child from using apps on mobile/tablet devices when not allowed to be used (when it has it setting and permissions enabled.)


The ScreenCoach apps needs to be open all the time to be able to track the time used etc. 

You will only receive any notifications if there is an issue with ScreenCoach on the device or if it is offline for a while

  • You can edit notification preferences for any user, including parents, by editing the user preferences and clicking on the notifications tab in the user's settings.


The concept of running all the time is the same for both Apple's iOS apps and Android apps, however, it is slightly different for each platform.


In order to keep ScreenCoach app running all the time on Android:


  1. Open the ScreenCoach application
  2. Click on the 3 stripes (hamburger menu) from the top left corner of the application
  3. Select "App Settings" from the list. Enable all of the options  as shown in the below image.
    • each step will give you some guidance on the following steps to perform within the Android settings screens


In order to keep enable app blocking  on Android:

From this same screen


Enable rest of the permissions in this screen for child devices 


Additional troubleshooting options. Via the device's app settings 

 

The Background Battery Usage for the ScreenCoach application should be turned "Always On".

See the images attached below to check if the Battery Usage is turned on.

  1. Long press on the ScreenCoach icon on the Android device. Select the "i" icon as shown in the 1st image.     

 

    2. Once you are in, check if "Remove permissions if app is unused" is turned "OFF" as shown in the 2nd image. 

         
 

3. Then scroll down a little, and you will find an option called "Battery". Select "battery" then select "Unrestricted" as shown image.

  



Once these steps are followed on each device, the "Device Unavailability" notification will be solved.


Note: Whenever you install ScreenCoach App on any device, make sure the battery permission is always turned ON.


Also Note: You can modify the device notification preferences on manage.myscreencoach.com and the mobile app and edit the options to have these notifications on or off and how frequently you want to see them.

You can also temporarily pause the notifications if you are away from home.


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